Payment Options

Online Payment Options - Create an Account or Use Quick Pay

Waukee customers now have two online credit card payment options. Users can create an online utility billing account through Account Management allowing them to make payments, view transaction history, submit service requests and more. Customers can choose the new Quick Pay tool and pay online without creating an online utility account. Just have your utility account number handy.

Online credit card payments are charged a $1.25 processing fee, plus two percent of the payment.

Automatic Payments

Waukee Utilities customers can set up recurring automatic payments by completing an Auto-Pay form. Please print and mail a completed form to Waukee City Hall at 230 W. Hickman Road, Waukee, IA 50263. You may also scan the completed form and email it to City staff.

In-Person or Via Mail

Bills may be paid in-person or via mail using cash, check or money order. Payments can be dropped off or mailed to: Waukee City Hall, 230 W. Hickman Road, Waukee, IA 50263. City Hall is open on weekdays from 8 a.m. to 5 p.m. There is also a drive-in dropbox located at the front of City Hall for after-hours convenience. Checks should be made payable to "City of Waukee". Payment for reconnection of service must be paid for with cash, money order or valid check at Waukee City Hall, or online by debit/credit card.

Budget Billing

Budget Billing is also available to City of Waukee Utilities customers. Call 515-978-5502 to inquire about this set monthly rate billing method that is based on usage and can help users avoid high bills during peak months. You must have 12 months of billing history, to be considered for Budget Billing.

If you are struggling to pay your full utility bill amount, please call 515-978-5502 to discuss the potential for setting up a payment plan or see if you qualify for LIHEAP assistance.