FAQs • Waukee, IA • CivicEngage

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Waukee, IA

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How do I get a Right-of-way (ROW) Permit or Utility Permit?: A ROW or Utility Permit can be obtained from the Public Works Department located at 805 University Avenue. Click on the link for a copy of the ROW/Utility Permit Application and pertinent information.
Utility Permit

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Public Works

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1. Where is the Public Works Building located?: 805 University Avenue, Waukee
Click here for map.

2. How do I sign up for utilities?: Contact the Utility Billing Office at 515-978-5502 or click on the link for additional details. Utility Billing

3. What do I do if I smell gas?: If you smell gas, and it is a slight odor, leave the premises. Do not shut off light switches or appliances. Once you are safely away from the home, call Gas Emergency at 515-249-1212.
If the gas odor is strong, leave the premises right away and call 911. Gas Emergency

4. How do I get a pilot light lit on my furnace, water heater or appliance?: During business hours (M-F from 7 a.m. to 4 p.m.), contact the Public Works Department at 515-978-7920 or the Emergency 24-Hour On-Call phone line at 515-249-1212. Qualified personnel will be dispatched to light the pilot.

5. How do I get a Right-of-way (ROW) Permit or Utility Permit?: A ROW or Utility Permit can be obtained from the Public Works Department located at 805 University Avenue. Click on the link for a copy of the ROW/Utility Permit Application and pertinent information.
Utility Permit

6. How do I get garbage service set up?: Contact the Utility Billing Office at 515-978-5502 or visit the link below for additional information. Garbage & Recycling Services

7. What do I do with my yard waste?: Yard waste is collected by ASI every Monday beginning in April through the end of November. Please visit the link for additional information. Yard Waste

8. Who do I contact if my garbage is missed?: Contact the City's waste management provider ASI by calling 515-964-5229.

9. How do I get a streetlight fixed?: If the streetlight is located in the Southfork Subdivision, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632 MidAmerican Energy Street Light Repair Request

10. Who handles animal control?: For live animals, contact the Waukee Police Department by calling the dispatch line at 515-222-3321.
For deceased animals, contact the Public Works Department at 515-978-7920.

11. How do I report a damaged mailbox?: Contact the Waukee Public Works Department at 515-978-7920. The City will repair mailboxes damaged during snow removal.

12. How do I report a damaged or down street sign?: Contact Waukee Public Works at 515-978-7920 for any down or damaged signs.