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If you are moving into or purchasing a property within Waukee city limits, set up your account with the Utility Billing Department. We recommend setting up your account at least 24 hours prior to your move-in date.
Electricity service is provided by MidAmerican Energy and is not part of your utility bill from the City of Waukee. Call MidAmerican Energy at 1-888-427-5632 to set up service.
More utility information can be found here.
Your deposit will be determined by the types of services that you will receive. View our billing rates and fees here.
If your garbage, recycling or yard waste was on the curb on your designated day and by 7 a.m. and it was not picked up, please call ASI at 515-964-5229 to report the issue. If your garbage, recycling or yard waste was missed because it was not out in time on your designated day, please wait until the next collection date for pick-up. Holidays can affect collection dates. For example, the week of Labor Day, pick-up will be delayed by one day. If the holiday falls on a weekend, then there will be no delays.
Read about our large garbage items policies.
If you are moving out or selling your property, contact Utility Billing to stop Waukee utility service for your home or business within Waukee city limits. Have your forwarding (new) address ready when submitting your request.
You have three ways to view past bills:
You can pay online through the City of Waukee website by signing up for access to your account online. From this access point you will be able to pay by credit card only. View other payment options.
If the streetlight is located along Hickman Rd, Alice’s Rd or Grand Prairie Pkwy, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632.
If the gas odor is strong, leave the premises right away and call 911.
Dog and cat licenses $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. The City of Waukee partners with PetData.com to offer online pet licensing for residents. For new licenses, please visit PetData.com. Questions can be directed to the customer service line at 1-855-585-8157 (toll-free). If you do not have internet access and need to license a pet, please call the City Clerk's Office at 515-978-7904.
Live animals that are found at large, whether a loose dog or a wandering raccoon, are handled by the Police Department. Please call dispatch at 515-222-3321 to make a report.