Gas Department

Gas utility purchased by MidAmerican Energy

In March 2025, Waukee held a Special Election to ask voters if the City of Waukee should pursue a sale of the gas utility. Voters approved the measure, and City Council finalized the sales agreement with MidAmerican Energy on April 21, 2025. Find more details on election and gas sale on the 2025 Special Election page.

Natural gas service for Waukee homes and businesses will transition to MidAmerican Energy on October 22, 2025. MidAmerican Energy already provides electric service to Waukee residents and businesses, so most people will not need to do anything regarding their account. We will add answers to questions and helpful links below. You can email communications@waukee.org with general questions. Scroll down the page to find more answers to common questions.

Developers and Builders

Starting Wednesday, September 17, requests for installation of new gas service must be submitted to MidAmerican Energy at https://www.midamericanenergy.com/ecss/newservice/new.

Residents

How can I contact MidAmerican Energy customer service? 

For questions about MidAmerican Energy's services and billing, residential customer support can be reached at 888-427-5632. Business customers can call 800-329-6261. To report an outage of gas service to MidAmerican Energy, call 800-799-4443. Find more ways to contact them on their website at Contact Us.

What do you need to do as a gas customer? 

As a customer of MidAmerican Energy for electric service, you most likely do not need to do anything. Gas service will simply be added to your existing account with MidAmerican. You’ll continue to get bills from MidAmerican the same way you do today, and payments will go to the payment method you have on file with MidAmerican Energy.

Will anything be different? 

Billing cycles are not the same for MidAmerican and the City of Waukee, so your first gas bill from MidAmerican may be less or more than usual depending on where it falls in the cycle. The City will send a bill for gas used up to the transition date. Gas usage after the cutoff time will go on your MidAmerican Energy bill. You will not be billed twice for the same gas usage. 

Be aware that MidAmerican measures gas usage in a different measurement than the City of Waukee gas utility so your usage may look a bit different if you are comparing bills from both utilities. Also know that weather, how you set your heat and the efficiency of your appliances and home construction also play a role in the amount of gas used.

Find useful information about MidAmerican billing at Understanding Your Bill. If you struggle to pay your energy bills, you can find details on programs that can help at Payment Assistance.

You can also find useful resources for energy efficiency and savings programs at Energy efficiency for your home. Get tips and emergency information for natural gas service at Natural Gas Safety.

What if I have Budget Billing?

If you already have Budget Billing set up with MidAmerican Energy, your budget amount will be adjusted to include gas service. If you are interested in setting up budget billing with MidAmerican Energy, find more information at Budget Billing. If you have Budget Billing set up with the City of Waukee, look for an email to the account holder with more information in the coming weeks. 

What if I’m moving into a new place right before the transition?

If you are taking possession or moving in on or after October 22 or later, you will not set up gas service billing with the City of Waukee but will still set up water and garbage/recycling service if applicable for your housing. For natural gas and electric, you will submit your start service request directly to MidAmerican Energy. You can start requesting those services now if you know your move-in or property sale date.

Similarly, if you are moving out or selling a property, you will submit your stop request for natural gas service directly to MidAmerican.

Here is the link to start, stop or transfer service with MidAmerican Energy.

What if one person in our household pays electric bills and one person pays gas bills? 

You can add people to your account through the MidAmerican platform. The person on the MidAmerican Energy account can log in to make adjustments or call MidAmerican customer service to make changes at 888-427-5632.