Information and Policies

How to Register

Payment is required at the time of registration. Participants may register by one of four methods:

 1. Online (preferred method)

Register online to pay with a credit and debit card. Credit/Debit card payments are only accepted online.

 2. Mail

Printable registrations (PDF) can be mailed to 805 University Avenue, Waukee, Iowa 50263.

 3. Drop-off

Printable registrations (PDF) can be dropped in our drop-off box to the right of the Parks & Recreation office’s front door.

 4. Walk-in

Don’t have a computer or a printer? Stop in the Parks & Recreation offices and use one of our printed registration forms.

When to Register

Registration for our spring and summer programs opens March 1. Registration for fall and winter programs opens August 15. Most classes and programs fill up fast, so don’t wait too long! Registration, for most programs, will stay open until one week prior to the start date, unless the program is already full.

COVID-19 Protocols & Policies

Policies will vary between programs, activities and special events. Policies for programs and activities that are led by Parks & Recreation staff, contracted staff or volunteers will be determined by staff, and participants will be notified of any protocols prior to the program or activity. Policies for special events with a larger, public gathering will be determined by local or state government officials. Attendees will be notified of protocols via social media and the City’s website.

Cancelations

Programs, activities, special events, and festivals that are canceled, postponed or changed in location will be announced as soon as possible. Please check our Facebook and Twitter for updates. Sign up for our Notify Me app to receive automatic updates. Waukee Parks & Recreation reserves the right to cancel a program or an activity that does not meet the minimum number of participants necessary to offer the program.

Photo Policy

Photos/videos taken of participants and guests in programs, activities, special events and festivals may be used in promotional materials, press releases, the City of Waukee's website and social media channels.

Program Refund Policy

1. Refund requests must be made one week prior to the first day of the program or prior to rosters being made for leagues.

2. A $5 non-refundable handling fee will be deducted from the refund when an enrollee withdraws from a program at least one week prior to the first day of the program. Within one week of the program start date or after rosters are formed, refunds will not be issued. Cancelations for trips must be made at least three weeks prior to the trip date to receive a full refund. 

3. Refunds will be issued by check if original payment was made by check or cash. If payment was made online with a credit card, then credit will be put back on to the card. Please allow 2-4 weeks for refunds to be processed.

Facility Rental Refund Policy

Facility rental refunds may be issued for reservations only when cancelations are made at least 10 business days prior to the date of the reservation. There will be a $10 cancelation fee for any rental facility refund. Cancelations made later than 10 business days prior to the date of the reservation will result in forfeiture of the rental payment.