Frequently Asked Questions

Your car must be registered through the Dallas County Treasurer’s Office in Adel. For more information, call the Treasurer’s Office at 515-993-5812 or visit their website.

Weekly garbage and recycling collection for single family homes is provided by ASI Monday through Friday. It is recommended that bins be placed on curbs by 7 a.m. on your designated day.

This pickup schedule does not apply to those living in Midwest Country Estates, apartment complexes, or certain neighborhood associations with private trash collection. Talk with your property manager or homeowners association board for information on the pickup schedule for your area.

Community organizations are welcome to submit events to the Community Events Calendar on Waukee.org. The City encourages submission of events which cater to the whole community such as pancake breakfasts, free concerts, ribbon cuttings and so on. The Events Calendar is not intended to promote private programming or sales initiatives, or to support a political party or candidate. The City has the right to decline any calendar submissions.

No. Waukee has a ban on open burning. If you wish to burn, you may apply for a variance with the Fire Department by calling 515-978-7998. Note - this ban does not apply to fire pits and barbecue grills. Read more about open burning and fire pits.

Yes. Dogs and cats must be licensed annually per City ordinance. The City of Waukee has a partnership with PetData to provide its residents with pet licenses. Visit PetData.com to set up a new license. Call 1-855-585-8157 toll-free with questions. Dog and cat licenses cost $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. Learn more.

There is an open forum toward the beginning of every regular City Council meeting, during which anyone may speak regarding any subject that is not on that night's agenda for consideration. If you are uncomfortable speaking before the council, you may email them or write a letter outlining your concerns and mail it to:

Mayor and Council Members
City of Waukee
230 W. Hickman Road
Waukee, IA 50263

In your letter or email, include your name, address and phone number. Anonymous complaints or concerns will not be forwarded to the Mayor and Council and therefore cannot be resolved. Direct email addresses and phone numbers can also be found at the link below.

If you smell gas, and it is a slight odor, leave the building and move away from the property. Do not shut off light switches or appliances. Once you are safely away from the building, call the Gas Emergency line for MidAmerican Energy at 800-595-5325. If the gas odor is strong, leave the premises right away without turning off any lights or appliances or doing anything that could cause a spark. When you are away from the building, call 911 from a mobile phone or neighbor's phone and then call the MidAmerican Energy emergency line.

When a property is platted, steel rods, or “property pins” are placed at the corners of the property lines. These pins will be slightly buried and sometimes covered with a plastic cap. In order to find your property lines, you must find the property pins. If you cannot find your property pins, you may need to have your property surveyed by an independent company at your cost. The City does not locate property pins or property lines.

If needed, the City can provide plat maps and lot dimensions for your property. Call the Community Development Department at 515-978-9533 for more information.

Contact the Dallas County Assessor at 515-993-5802 or the Dallas County Treasurer at 515-993-5808.

Eligible voters must register with the Dallas County Elections Office in Adel. Call 515-993-6914 for more information or visit their website. 

Absentee ballots are available through the Dallas County Auditor's Office in Adel. Call 515-993-6914 or request one at the link below.

The City of Waukee and the Walnut Township Board of Trustees are currently working together to transfer ownership, operations and maintenance of the Waukee Cemetery to the City. Contact Waukee City Hall at 515-978-7900 for information on the Waukee Cemetery, including the purchase of interment or columbarium spaces.

If you are having problems with smoke detectors, fire personnel can be dispatched to help. Please call dispatch 24 hours a day at 515-222-3321 or 515-222-3322.

Yes. Open burning of any kind is illegal within city limits.

Yes! The Waukee Fire Department is always happy to give tours to individuals or groups. You may schedule a tour by calling 515-978-7998 or email.

View the recruitment page for job openings at the Waukee Fire Department.

Outdoor Warning Sirens are activated based on where the impacted area is located. They are not activated county-wide. Example: If southern West Des Moines is in the impacted warning area (polygon) and that polygon is not close to Waukee, the West Des Moines sirens would sound, but Waukee sirens would not. 

Call the Development Services Department at City Hall at 515-978-9533 or the Waukee Police Department at 515-978-7979. You may also report a code concern at the link below.

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The Waukee Police Department provides fingerprinting by appointment only, Monday through Friday between 8 a.m. and 10 a.m. The department is located in the Public Safety Building at 815 NW 20th Street, Waukee, IA 50263. There is a $15 fee for the first card, and each additional card is $15. Please call 515-978-7979 to make an appointment. You must bring a valid ID. Only cash or checks are accepted.

Trust your instincts! If you think something is wrong, then it may be. Citizens can be a huge help in preventing criminal activity before it occurs and before someone is a victim. In any case, you will sleep better just having it checked out. Call dispatch at 515-222-3321 or 515-222-3322. If it is an emergency, please call 911.

If you believe such an order has been violated, you should contact your attorney as soon as possible for legal advice. If the violation of such an order may cause concern for the safety of the child involved, you should contact your local law enforcement agency immediately to discuss the matter with an officer. Call 515-222-3321 or 515-222-3322 for dispatch.

Call 515-978-7979 and ask for the Patrol Supervisor for any complaints regarding officers. For any other personnel complaints, contact the Police Chief at the same number.

Officers will attempt to open vehicles only in emergency situations. If you lock your keys in your car, you may call a locksmith.

Call the Police Department at 515-978-7979 to set up a time for the tour.

Reports are available through a public record request form. Requests can be submitted here.

The Waukee Fire Department has a certified child safety seat technician. You may call the Fire Department at 515-978-7978 to schedule an appointment.

Parking tickets are payable at the Waukee Police Department. Office hours are Monday-Friday, 8 a.m. to 4 p.m. The department can accept cash or check at Waukee Public Safety, 815 NW 20th Street, Waukee, IA 50263. You can also pay online through this portal. Fees for credit card or debit card payments will apply in the online portal. 

The outdoor sirens are sounded during severe weather. Sirens go off automatically if the National Weather Service issues a tornado or straight-line wind (>70mp) warning for any part of Waukee. We do not sound an "all clear" siren, so if the sirens are going off, take cover and look for more information from a local news station or the National Weather Service. The sirens are tested each Saturday at 12 p.m. (noon) from March through September. Read more about the program here.

The snow ordinance is found in Waukee Municipal Code, Chapter 68.14, Prohibited Parking During Snow Emergency. Sign up for text alerts when the ordinance goes into effect through the Notify Me tool or Alert Iowa's Smart911 app. Get more information about winter weather in Waukee here.

Call the Waukee Police Department at 515-978-7979 to speak with the Patrol Supervisor to determine if schedules will allow an officer to make a presentation at your event.

All peddlers, solicitors, or transient merchants must have a permit from the City before they can attempt to sell their products door to door. Each person must carry a permit on their person. You may ask to see their permit before any other action is taken. If they cannot provide the permit, you may call the non-emergency dispatch for the Waukee Police Department at 515-222-3321 or 515-222-3322 to report illegal peddlers. Religious, non-profit and charitable organizations are exempt from paying for a license, but they are required to apply for a permit. Students representing a sport, activity or youth program may go door-to-door. Find more details at Waukee.org/PeddlerPermit.

Online registration is available, or you can contact the Parks & Recreation department at 515-978-0007.

A $5 non-refundable handling fee will be deducted from the refund when an enrollee withdraws from a program at least one week prior to the first day of the program. Within one week of the program start date or after rosters are formed, refunds will not be issued. Cancelations for trips must be made at least three weeks prior to the trip date to receive a full refund. 

Facility rental refunds may be issued for reservations only when cancelations are made at least 10 business days prior to the date of reservation. There will be a $10 cancellation fee for any shelter or pavilion refund. Cancelations made later than 10 business days prior to the reserved date will result in forfeiture of rental payments.

Waukee Parks and Recreation maintains ball fields in three parks, which can be reserved for recreational and competitive teams.

• Centennial Park has three fields
• Warrior Park has four fields
• Triumph Park has 12 fields plus a Miracle League field that is adapted for players with special needs and disabilities

View the rules and reservation process:

• Warrior Park and Centennial Park
• Triumph Park

Yes, Waukee offers 23 miles of winding trails that connect neighborhoods and residents to different parts of the fast-growing city. Waukee supports active pursuits through a comprehensive trail system.

Senior trips are provided by the Parks & Recreation Department as well as classes and events for adults of all ages. Details are provided in biannual program guides here or by calling 515-978-0007.

The Waukee Public Library offers a variety of programs and events for patrons of all ages. Check the calendar at WaukeePublicLibrary.org.

The Waukee Police Department hosts the Waukee Area Seniors and Police (WASP) group to foster cooperation between law enforcement, senior services and seniors in the community and reduce the criminal victimization of the elderly. Learn more here.

Weather cancellations for weekday evening sports activities will be determined by 4 p.m. Weekend sports activities will be determined by 8 a.m. For other programs and activities participants and parents will be notified by email. Cancelations will be posted on Facebook, Twitter and/or email to participants.

Find open jobs with the City of Waukee at Waukee.org/Jobs. Parks and Recreation has full-time year-round staff and hires hundreds of seasonal workers for the summer months. Sign up for job alerts at Waukee.org/Jobs.

Photos and videos taken of participants and guests in programs, activities, special events and festivals may be used in promotional materials, press releases, the City of Waukee’s website and social media channels.

If you are moving into or purchasing a property within Waukee city limits, set up your account with the Utility Billing Department for water, sewer and garbage and recycling service, if applicable to your property. We recommend setting up your account at least 24 hours prior to your move-in date. 

• Residential customer (house, condo or apartment) who is newly moving to Waukee: set up your account here.
• Resident customer who is moving from one Waukee address to another Waukee address: transfer your account here.
• New landlord: review your responsibilities and fill out the form here. 
• Commercial (business): call the Utility Billing Department at 515-978-5502

Electricity and natural gas service are provided by MidAmerican Energy and will not be part of your utility bill from the City of Waukee. Call MidAmerican Energy at 1-888-427-5632 to set up or transfer service.

More utility information can be found here.

Your deposit will be determined by the types of services that you will receive. View our billing rates and fees here.

If your garbage, recycling or yard waste was on the curb on your designated day and by 7 a.m. and it was not picked up, please call ASI at 515-964-5229 to report the issue. If your garbage, recycling or yard waste was missed because it was not out in time on your designated day, please wait until the next collection date for pick-up. Holidays can affect collection dates. For example, the week of Labor Day, pick-up will be delayed by one day. If the holiday falls on a weekend, then there will be no delays.

Read about our large garbage items policies.

If you are moving out or selling your property, submit a request a stop to Waukee utility service for your home or business within Waukee city limits to stop billing and service for water, sewer and garbage and recycling, if applicable to your property. Have your forwarding (new) address ready when submitting your request. 

• Request a stop to your utility service here at least 24 hours prior to your move-out or closing date for the sale of your property.
• If you are moving from one Waukee address to another Waukee address, use the transfer form. 

Call MidAmerican Energy at 1-888-427-5632 to stop or transfer service for electricity or natural gas service.

You have three ways to view past bills:

• Create an online account to view utility billing history. 
• Call the Utility Billing Department at 515-978-5502 to request a copy of the bill by mail, fax or email. 
• Stop by Waukee City Hall to request a print-out in person.

You can pay online through the City of Waukee website by signing up for access to your account online. From this access point you will be able to pay by credit card only. View other payment options.

If the streetlight is located along Hickman Rd, Alice’s Rd or Grand Prairie Pkwy, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632.

If you smell gas, and it is a slight odor, leave the building and move away from the property. Do not shut off light switches or appliances. Once you are safely away from the building, call the Gas Emergency line for MidAmerican Energy at 800-595-5325. If the gas odor is strong, leave the premises right away without turning off any lights or appliances or doing anything that could cause a spark. When you are away from the building, call 911 from a mobile phone or neighbor's phone and then call the MidAmerican Energy emergency line.

Dog and cat licenses $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. The City of Waukee partners with PetData.com to offer online pet licensing for residents. For new licenses, please visit PetData.com. Questions can be directed to the customer service line at 855-585-8157 (toll-free). If you do not have internet access and need to license a pet, please call the City Clerk's office at 515-978-7904.

Live animals that are found at large, whether a loose dog or a wandering raccoon, are handled by the Police Department. Please call non-emergency dispatch at 515-222-3321 or 515-222-3322 to make a report.

A ROW or Utility Permit can be obtained from the Public Works Department located at 805 University Avenue. Click on the link for a copy of the ROW/Utility Permit Application and pertinent information.

For live animals, contact the Waukee Police Department by calling the non-emergency dispatch line at 515-222-3321 or 515-222-3322. For deceased animals, contact the Public Works Department at 515-978-7920.

Contact the Waukee Public Works Department at 515-978-7920. The City will repair mailboxes damaged during snow removal.

Contact Waukee Public Works at 515-978-7920 for any down or damaged signs.

If you smell gas, and it is a slight odor, leave the building and move away from the property. Do not shut off light switches or appliances. Once you are safely away from the building, call the Gas Emergency line for MidAmerican Energy at 800-595-5325. If the gas odor is strong, leave the premises right away without turning off any lights or appliances or doing anything that could cause a spark. When you are away from the building, call 911 from a mobile phone or neighbor's phone and then call the MidAmerican Energy emergency line.

Call 515-222-3321 or 515-222-3322 and the Waukee Fire Department will be dispatched to your home or place of business.

Contact MidAmerican Energy for assistance. Requests for installation of new gas service lines and meters must be submitted to MidAmerican Energy at https://www.midamericanenergy.com/ecss/newservice/new. To put billing in your name for an existing home, here is the link to start, stop or transfer service with MidAmerican Energy. Residential customer support for MidAmerican Energy can be reached at 888-427-5632. Business customers can call 800-329-6261.

Contact IOWA ONE CALL by calling 811 or visit the link to submit a request online. We recommend submitting at least one week in advance to ensure all utility companies have time to mark lines.

The Standard Specifications is a minimum standards of construction for public improvements needed and desired by the City of Waukee to ensure quality control. View the Standard Specifications for the City of Waukee. View a modification regarding PEXa pipe usage.

Contact the Public Works Department at 515-978-7920.

The Residential Rate is $6.75 per month which equals one ERU (Equal Residential Unit = 2,973 square feet of impervious surface area). The Commercial rate is $6.75 per ERU (2,973 square feet of impervious surface area) each month.

The COSESCO permit and construction Site SWPP Review Checklist is available on the link provided. If you have questions on completing these forms, please contact the Stormwater Coordinator with questions at stormwater@waukee.org or 515-978-7920.

A rain garden is a landscaped depression that captures rain water runoff from roofs, driveways/sidewalks, streets or compacted yards (impervious surfaces). The rainfall runoff captured in a rain garden is temporarily ponded, before infiltrating/percolating down through the soil. The installation of a rain garden helps restore a landscape's ability to manage water more sustainably by allowing rainfall to be absorbed through the soil to recharge groundwater and minimize stormwater runoff. Use the link provided for additional information on storm retention and rain gardens,

The Waukee Economic Development Department acts as a free resource to promote available properties and facilitate connections between brokers and interested companies. For more information contact Jennifer Brown, Economic Development Director, at (515) 978-7410.

The Kettlestone Corridor is Waukee’s primary business district. With over 1,500 acres of land, the Kettlestone Corridor is a prime business location. For more information, check out KettlestoneWaukee.com or contact Jennifer Brown, Economic Development Director, at (515) 978-7909 or jbrown@waukee.org.

Yes. Dogs and cats must be licensed annually per City ordinance. The City of Waukee has a partnership with PetData to provide its residents with pet licenses. Visit PetData.com to set up a new license. Call 1-855-585-8157 toll-free with questions. Dog and cat licenses cost $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. Learn more.

No more than three cats and three dogs are permitted per household within the City limits per City ordinance and they must be licensed annually. Urban chickens have additional permit requirements.

Waukee Municipal Code Chapter 55.05 states that owners of animals "shall clean all excrement from such animals from property, including structures, other than the property of the owner". Pet owners should be courteous to their neighbors and pick up any pet waste created on sidewalks, in grass, etc. Additionally, most parks in Waukee have plastic bags and disposal bins for pet waste. Violations could be met with a fine not exceeding $100.

Pursuant to Chapter 55.15 of the City code, it is unlawful for dogs to run at large in Waukee; dogs must be leashed on public property.

Pursuant to City Code section 208.5(C), it is unlawful for an owner of a dog to allow such dog to cause serious annoyance or disturbance to any person or persons by frequent and habitual howling, yelping, barking or otherwise. Issues may be reported by calling the Waukee Police Department’s non-emergency dispatch line at 515-222-3321 or 515-222-3322 when the dog is actively creating a disturbance.

If your pet goes missing in Waukee, you can call 515-978-7979 on weekdays from 8 a.m. to 4 p.m. to see if the pet was picked up by Waukee Police. When picked up by officers, pets are taken to AHeinz57 Pet Rescue and Transport in De Soto. To claim your pet, complete this online form or print the PDF version of the form and pay a $100 animal release fee (cash or check) to the Waukee Police Department. You can then claim the animal from AHeinz57.

Waukee homeowners are allowed to have chickens (hens) on their properties for non-commercial use, with limitations and requirements. Residents who want to raise chickens must complete online training before applying for a $25 annual permit. See full details.

No. There is no breed restriction for dogs living in the Waukee city limits. However, the harboring of dangerous animals is prohibited as is the existence of a kennel situation. See full details.