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To get new service started call the Utility Billing office at 515-978-5502 at least 24 hours prior to the start date of your service activation.
If your garbage, recycling or yard waste was on the curb on your designated day and by 7 a.m. and it was not picked up, please call ASI at 515-964-5229 to report the issue. If your garbage, recycling or yard waste was missed because it was not out in time on your designated day, please wait until the next collection date for pick-up. Holidays can affect collection dates. For example, the week of Labor Day, pick-up will be delayed by one day. If the holiday falls on a weekend, then there will be no delays.
If the streetlight is located along Hickman Rd, Alice’s Rd or Grand Prairie Pkwy, contact the Public Works Department at 515-978-7920 to get a service repair ticket started. For all other streetlights outages or issues, contact MidAmerican Energy at the link below or by calling 1-888-427-5632.
If the gas odor is strong, leave the premises right away and call 911.
For residents with 2016 pet licenses, PetData will send renewal letters in the mail following that launch date. For first-time licenses, visit PetData.com or call 1-855-585-8157 toll-free.
Dog and cat licenses cost $15 for altered pets and $25 for unaltered pets. Waukee residents are required to license pets annually per City ordinance. A proof of rabies vaccination is required. Visit PetData's website.