Utility Billing

The Waukee Utility Billing Department processes the billing, payments, assistance and analysis related to the essential services that keep the community and our environment healthy.

Utility Bills

Your City of Waukee utility bill covers water, sanitary sewer, stormwater and/or garbage, recycling and yard waste. Learn more about charges on your bill here. 

Electricity service and natural gas service are provided by MidAmerican Energy and will be not part of your utility bill from the City of Waukee.

Utility bills are sent on the last business day of the month. Payment is due on or before the 20th of the following month. For example, the bill is emailed on Friday, June 30, which means payment is due by Thursday, July 20. If payment is not received by the 20th, your account is charged a late fee. If the payment is not received by the end of the month, you will be on the disconnection list.

If you have an emergency water main break after 5 p.m. on a weekday or on a weekend or holiday, call 515-249-1212. 

Pay Your Bill

Start Service (Water, Garbage and Recycling)

If you are moving into or purchasing a property, set up a new utility account and service for water and/or garbage service for your home or business within Waukee city limits. This form applies even if you are moving within Waukee city limits. 

  • Residential customer (house, condo or apartment) who is newly moving to Waukee: set up your account here.
  • Transfer within Waukee: Residential customer who is moving from one Waukee address to another Waukee address: transfer your account here.
  • New landlord: review your responsibilities and fill out the form here. 
  • Commercial (business): call the Utility Billing Department at 515-978-5502

Call MidAmerican Energy at 1-888-427-5632 to set up or transfer service for electricity and natural gas.

Stop Service (Water, Garbage and Recycling)

If you are moving out or selling your property, submit a request a stop to Waukee utility service for your home or business within Waukee city limits. Have your forwarding (new) address ready when submitting your request. 

Call MidAmerican Energy at 1-888-427-5632 to stop or transfer service for electricity and natural gas.

Add Another Person to Your Utility Account

Adding a person to your account enables them to call for information and make payment arrangements. Email statements will only go to the primary email address on the account. Utility bill statements cannot be sent to multiple emails for the same property. Add an additional person to your account here.

Submit a Portable Irrigation Meter Reading

  1. You must certify your meter at the beginning of the season to remain eligible for statement credits. If you have multiple meters, please complete a separate form for each meter. You will need a picture of your meter number and your meter reading to complete the form. If your form is received by the 20th of the month, the credit will be applied to your next bill. Find more information on portable meters here.
  2. Submit your meter reading here when you are using your irrigation meter. Credits are given for each 1,000 gallons used. You can wait to submit a reading until your meter has moved at least 1,000 gallons from your previous submission. If you have multiple meters, please complete a separate form for each meter.

For questions or help, contact the Utility Billing Department at 515-978-5502, WaukeeUtilities@Waukee.org or visit City Hall at 230 W. Hickman Road. The department is open Monday through Friday from 8 a.m.-5 p.m.